What is the privacy policy for Rozz?

Detailed Explanation

Last Updated: December 12, 2023

1. Introduction

Welcome to Rozz, a web component designed to enhance your website experience. At Rozz, we respect your privacy, and we have implemented this Privacy Policy to explain how we collect, use, and protect your information when you use our component.

2. Information We Collect From End Users

2.1 Information About User Queries

When users use Rozz on websites, we collect information about their queries, the answers to those queries, and technical details regarding the queries and answers. This information is used to process their requests and improve our service.

2.2 Non-Personal Information

We do not collect any personal information like user name, email address, location data, or any other identifiable information. We only collect non-personal data, such as the queries and answers, to assist in providing and improving the functionality. Therefore, we cannot connect a user to the questions they asked.

2.3 How We Use User Information

The information we collect is used exclusively for:

• Processing and responding to your queries
• Improving the functionality and performance of Rozz
• Sharing aggregated data about questions, answers, and their timeframes with website owners to help them enhance their website content and user experience

2.4 Information We Share From Users

We share the queries, answers, and associated timeframes with the website owners. These data have a timestamp and are grouped by conversation, but have no user identification or cookie. No information is shared with any third party.

2.5 Security of End User Data

We take reasonable precautions to protect information about questions and answers. Since we do not collect any personal user data, we do not see a risk of your information being exposed.

3. Information We Collect From Clients

3.1 Registration Information

This section outlines the types of data we collect from clients when they register on our platform:

Types of Data Collected:

• Email Addresses: We collect one or several email addresses that you provide. These are used for communication purposes, including account verification, updates, and support.
• Domain Information: We collect the domain name of your website. This information is used to personalize our services to better suit your website's needs.
• Billing Address: Your billing address is collected as part of the transaction process. This information is essential for processing payments and complying with legal and tax requirements.

Use of Data:

The collected data is used solely for the purposes mentioned above and to enhance your experience with our services. We do not sell, rent, or otherwise share your personal information with third parties for their marketing purposes.

Data Security:

We are committed to ensuring the security of your personal information. We implement various security measures to maintain the safety of your personal data when you enter, submit, or access your information.

3.2 Payment Processing via Stripe

Security of Sensitive Data:

• Encryption: Stripe employs state-of-the-art security measures including SSL/TLS encryption for data transmission
• PCI DSS Compliance: Stripe is certified as a PCI DSS Level 1 Service Provider—the highest level of certification in the payment industry
• Data Storage: We do not store credit card details on our servers. All card information is securely handled and stored by Stripe

Data Privacy:

• Stripe retains only the necessary data required to process transactions and comply with legal obligations
• Clients have the right to access their data stored by Stripe and may request modification or deletion as per applicable laws

3.3 Usage Data Collection

Types of Usage Data Collected:

• Public Data: We collect publicly available data from your website, including general website information, publicly visible content, and metadata
• Rozz Interactions: We store queries and responses processed through the Rozz box on your website

Purpose of Data Collection:

• Building Reports: Compile detailed reports with insights into usage, common queries, and answer effectiveness
• Service Maintenance: Ensure reliable functioning, address technical issues, and maintain uptime standards
• Improving Quality: Analyze usage patterns to refine and improve functionality

Data Security and Confidentiality:

• No Data Sharing: We do not share any client data with other clients or third parties
• We employ robust security measures to protect your data against unauthorized access, disclosure, alteration, and destruction

3.4 California Law Compliance (CCPA/CPRA)

In alignment with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), we affirm our commitment to respecting and protecting the privacy rights of our clients. This commitment extends to all clients, regardless of location.

Data Deletion Rights:

• Upon termination of services, clients have the right to request deletion of their personal data
• Submit a verifiable request through email to exercise this right
• Upon verification, we will delete your personal information from our records

Exceptions: In certain circumstances as permitted under CCPA/CPRA, we may decline to delete data that is necessary to complete a transaction, provide a requested service, or comply with legal obligations.

Non-Discrimination: Exercising your privacy rights will not result in discriminatory treatment.

4. End User and Client Choices

Users and clients have the right to opt-out of our data collection by not using the Rozz component on websites.

5. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at: rozz@rozz.site

7. Consent

By using Rozz, you consent to this Privacy Policy and agree to its terms.