Last Updated: DEC 12, 2023

1. Introduction

Welcome to Rozz, a web component designed to enhance your website search experience. At Rozz, we respect your privacy, and we have implemented this Privacy Policy to explain how we collect, use, and protect your information when you use our search component. Please read this policy carefully to understand our practices regarding your information and how we will treat it.

2. Information We Collect From End Users

2.1 Information about User Search Queries

When users use Rozz to search websites, we collect information about their search queries, the answers to those queries, and technical details regarding the queries and answers. This information is used to process their search requests and improve our service. 

2.2 Non-Personal Information

We do not collect any personal information like user name, email address, location data, or any other identifiable information. We only collect non-personal data, such as the queries and answers, to assist in providing and improving the search functionality. Therefore, we cannot connect a user to the questions they asked. 

2.3. How We Use User Information

The information we collect is used exclusively for:

• Processing and responding to your search queries.
• Improving the functionality and performance of Rozz.
• Sharing aggregated data about questions, answers, and their timeframes with the website owners to help them enhance their website content and user experience.

2.4. Information We Share From Users

We share the search queries, answers, and associated timeframes with the website owners. These data have a timestamp and are grouped by conversation, but have no user identification or cookie. No information is shared with any third party.

2.5. Security of End User Data

We take reasonable precautions to protect information about questions and answers. Since we do not collect any personal user data, we do not see a risk of your information being exposed.

3. Information We Collect From Clients

3.1 Registration Information

Data Collection from Clients Upon Registration

This section of our Privacy Policy outlines the types of data we collect from clients when they register on our platform and how we handle this information.

1. Types of Data Collected:

• Email Addresses: When you register, we collect one or several email addresses that you provide. These are used for communication purposes, including but not limited to account verification, updates, and support.
• Domain Information: We collect the domain name of your website. This information is used to personalize our services to better suit your website’s needs and to provide tailored support.
• Billing Address: Your billing address is collected as part of the transaction process. This information is essential for processing payments and complying with legal and tax requirements.

2. Use of Data:

• The collected data is used solely for the purposes mentioned above and to enhance your experience with our services. We do not sell, rent, or otherwise share your personal information with third parties for their marketing purposes.

3. Data Security:

• We are committed to ensuring the security of your personal information. We implement various security measures to maintain the safety of your personal data when you enter, submit, or access your information.

3.2 Payment Processing and Security via Stripe

1. Stripe’s Role:

• For payment processing, we utilize Stripe, a globally recognized payment processing service. Stripe specializes in providing a secure infrastructure for online payment transactions.

2. Security of Sensitive Data:

• Encryption and Security Protocols: Stripe employs state-of-the-art security measures to protect sensitive data. This includes the use of SSL/TLS encryption for data transmission, ensuring that your financial information is securely communicated.
• Compliance with Industry Standards: Stripe is certified as a PCI DSS Level 1 Service Provider, which is the highest level of certification in the payment industry. This compliance ensures that all sensitive credit card information is handled with the utmost security.
• Data Storage: It’s important to note that we do not store credit card details on our servers. All card information is securely handled and stored by Stripe.

3. Data Privacy:

• Minimal Data Retention: Stripe retains only the necessary data required to process transactions and comply with legal obligations. This data is protected with strict privacy protocols.
• Transparency and Control: Clients have the right to access their data stored by Stripe and may request modification or deletion as per applicable laws and regulations.

3.3 Usage Data Collection

Collection of Usage Data at the Client Level

In our commitment to transparency and privacy, this section outlines the nature of usage data we collect from our clients’ websites and how this data is utilized and safeguarded.

1. Types of Usage Data Collected:

• Public Data from Client Websites: We collect publicly available data from your website. This includes, but is not limited to, general website information, publicly visible content, and metadata.
• Interactions with the Rozz Search Box: We store queries and responses processed through the Rozz search box on your website. This data is instrumental in providing our services and includes the questions asked by users and the corresponding answers generated.

2. Purpose of Data Collection:

• Building Reports for Clients: The collected data is used to compile detailed reports that are sent to our customers. These reports provide insights into the usage of the Rozz search box, including common queries and the effectiveness of the answers provided.
• Service Maintenance: We use the data to ensure the reliable functioning of our services, addressing any technical issues and ensuring uptime and performance standards are met.
• Improving Service Quality: The data aids in enhancing the quality of our service. By analyzing usage patterns, we can refine and improve the search functionality and overall user experience.

3. Data Security and Confidentiality:

• No Data Sharing: We firmly adhere to the principle of not sharing any client data with other clients or any third parties. The integrity and confidentiality of your data are of paramount importance to us.
• Safeguarding Measures: We employ robust security measures to protect your data against unauthorized access, disclosure, alteration, and destruction. Our commitment to data security is unwavering, ensuring that your information is handled with the highest level of care and discretion.

3.4 California Law Compliance

Commitment to Compliance with California Law

In alignment with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), we at Rozz affirm our commitment to respecting and protecting the privacy rights of our clients, including those in California. This commitment extends to all our clients, regardless of their location, ensuring a high standard of data privacy and security.

Clause on Data Deletion Post Service Termination:

1. Right to Data Deletion:

• Upon the termination of services, our clients have the right to request the deletion of their personal data that we have collected.
• We recognize and honor our clients’ right to privacy and control over their personal information.

2. Process for Data Deletion Requests:

• Clients wishing to exercise their right to data deletion may submit a verifiable request through email.
• Upon receiving a request, we will promptly verify the identity of the requester to ensure the security and privacy of the data concerned.
• Once verified, we will proceed to delete the client’s personal information from our records and direct any of our service providers with access to the data to do the same.

3. Exceptions to Deletion Requests:

• In certain circumstances, as permitted under the CCPA/CPRA, we may decline to delete some or all of a client’s data. These circumstances include situations where the data is necessary to complete a transaction, provide a service requested by the client, comply with legal obligations, or other purposes as outlined in the CCPA/CPRA.

4. Non-Discrimination Policy:

• We assure our clients that exercising their privacy rights, including the right to request data deletion, will not result in discriminatory treatment.

5. Commitment Across Jurisdictions:

• While these rights are specifically granted under California law, we extend these privacy protections to all our clients, demonstrating our commitment to privacy and data security as a core value of our service.

Commitment to Privacy

At Rozz, we recognize the importance of privacy and the trust you place in us when you share your usage data. We are committed to using this data responsibly, with the utmost respect for your privacy, and exclusively for the purposes of enhancing our service, providing valuable insights to our clients, and maintaining the highest standards of service efficiency and reliability.

4. End User and Client Choices

Users and clients have the right to opt-out of our data collection by not using the Rozz search component on the websites.

5. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at: rozz at rozz dot site.

7. Consent

By using Rozz, you consent to our Privacy Policy and agree to its terms.